Technical Support

We pride ourselves in fully supporting our customers throughout the lifetime of our products, providing:

• Remote telephone and email technical support as standard for all customers

• Our 2 year return-to-base warranty includes the repair and return of any faulty equipment, providing it has been operated in accordance with our terms and conditions, including that products have been regularly serviced, batteries have been operated according to our usage instructions; and that products have not been modified or reconfigured without authorisation.

• 2-year warranty also includes replacement parts supplied to authorised and qualified trade customers who wish to undertake their own repairs to our instructions.

• Allow our remote support engineers to directly connect to your equipment for diagnostic purposes (web-enabled devices only).

• Complimentary SIM-card installation service for 3G/4G-enabled units, which includes a silica gel replacement and an IP environmental verification check to protect against accidental water ingress.

• An extended warranty is also available on request.