Customer Support

Contact our technical support team:

If you are experiencing any issues with your product, please contact our UK-based technical support team for assistance:

Email: | Tel: +44 (0)330 2233 801
Our telephone assistance service is operational between 9am – 5pm, Monday to Friday.

Our customer promise:

We pride ourselves in fully supporting our customers throughout the lifetime of our products:

  • Remote telephone and email technical support as standard for all customers
  • Our 2 year return-to-base warranty includes the repair and return of any faulty equipment free of charge, providing the equipment has not been abused or modified in any way without authorisation.
  • 2-year warranty also includes free of charge replacement parts, supplied to authorised and qualified trade customers wishing to perform their own repairs, to our instructions.
  • Allow our remote support engineers to directly connect to your equipment for diagnostic purposes (web-enabled devices only)
  • Complimentary SIM-card installation service for 3G/4G-enabled units, which includes a silica-gel replacement and an IP environmental verification check to avoid water ingress

Customer resources

WATCH: Hikvision desktop software setup:

WATCH: Revader Mobile CCTV Tower setup:



Contact Us | +44 (0)330 2233 801
3 Rosehill Enterprise Park, Cefn Mawr, Wrexham, Wales LL14 3QA
Company No. 5395817 | VAT No. GB927988650


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