Customer Support

Contact our technical support team:

If you are experiencing any issues with your product, please contact our UK-based technical support team for assistance:

Email: support@revader.com | Tel: +44 (0)330 2233 801
Our telephone assistance service is operational between 9am – 5pm, Monday to Friday.

Our customer promise:

We pride ourselves in fully supporting our customers throughout the lifetime of our products:

  • Remote telephone and email technical support as standard for all customers
  • Our 2 year return-to-base warranty includes the repair and return of any faulty equipment, providing it has been regularly serviced; batteries have been operated according to our usage instructions; and that products have not been modified or reconfigured without authorisation.
  • 2-year warranty also includes replacement parts supplied to authorised and qualified trade customers who wish to undertake their own repairs to our instructions.
  • Allow our remote support engineers to directly connect to your equipment for diagnostic purposes (web-enabled devices only).
  • Complimentary SIM-card installation service for 3G/4G-enabled units, which includes a silica gel replacement and an IP environmental verification check to avoid water ingress.

Customer resources

WATCH: Hikvision desktop software setup:

WATCH: Revader Mobile CCTV Tower setup:

Downloads:

Contact Us
info@revader.com | +44 (0)330 2233 801
3 Rosehill Enterprise Park, Cefn Mawr, Wrexham, Wales LL14 3QA
Company No. 5395817 | VAT No. GB927988650

 

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