Customer Support

If you are experiencing any issues with your product, please contact our UK-based technical support team for assistance:

Email: support@revader.com | Tel: +44 (0)330 2233 801
Our telephone assistance service is operational between 9am – 5pm, Monday to Friday.

We pride ourselves in fully supporting our customers throughout the lifetime of our products:

Remote telephone and email technical support as standard for all customers
Our 2 year return-to-base warranty includes the repair and return of any faulty equipment free of charge, providing the equipment has not been abused or modified in any way without authorisation.
2-year warranty also includes free of charge replacement parts, supplied to authorised and qualified trade customers wishing to perform their own repairs, to our instructions.
Allow our remote support engineers to directly connect to your equipment for diagnostic purposes (web-enabled devices only)
Complimentary SIM-card installation service for 3G/4G-enabled units, which includes a silica-gel replacement and an IP environmental verification check to avoid water ingress

WATCH: Hikvision desktop software setup:

WATCH: Revader Mobile CCTV Tower setup:

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