Contact our technical support team:
If you are experiencing any issues with your product, please contact our UK-based technical support team for assistance:
Email: firstname.lastname@example.org | Tel: +44 (0)330 2233 801
Our telephone assistance service is operational between 9am – 5pm, Monday to Friday.
Our customer promise:
We pride ourselves in fully supporting our customers throughout the lifetime of our products:
- Remote telephone and email technical support as standard for all customers
- Our 2 year return-to-base warranty includes the repair and return of any faulty equipment free of charge, providing the equipment has not been abused or modified in any way without authorisation.
- 2-year warranty also includes free of charge replacement parts, supplied to authorised and qualified trade customers wishing to perform their own repairs, to our instructions.
- Allow our remote support engineers to directly connect to your equipment for diagnostic purposes (web-enabled devices only)
- Complimentary SIM-card installation service for 3G/4G-enabled units, which includes a silica-gel replacement and an IP environmental verification check to avoid water ingress
WATCH: Hikvision desktop software setup:
WATCH: Revader Mobile CCTV Tower setup:
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- Hikvision browser plugin (Mac)
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